Account
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How to re-open a previously closed account
If you would like to re-open your account, please contactcustomer support and one of our representatives will assist you.
Security PIN (2FA) for MyBookie
Our primary concern at MyBookie is your safety. This is why we just added a Security PIN to your account, which offers another degree of securityYou’ll be required to generate a four-digit security PIN the next time you log into your account. Customers,...
How to create a MyBookie account
Click the Joinbutton at the top of any MyBookiepage and fill out the form to create an account in just one minute.Enter your email addressAddress, State, and CountryDate of Birth (DOB)Mobile phone numberFirst and last nameOpt in to one of our welcome bo...
Know Your Customer
As part of our commitment to the prevention of underage play, ResponsibleGamingpractices, KnowYourCustomer(KYC) requirements, and our security procedures, we may request identificationand/or financialdocuments before we process your withdrawal.We may re...
How to reset a forgotten password
If you’ve forgottenyour password, you can reset it quickly.How to reset your password on your PC.Tap/Click the login link at the top of the website, followed by the ‘ForgotPassword?’ linkEnter the emailassociated with your MyBookieaccountand click the r...
Password security recommendations
To keep your MyBookie Account and your online activities, in general, private and secure, we advise to follow the recommendations below:Do not set your device (PC, Smartphone, Tablet, etc.) to remember your passwords. Even though this feature is provide...
How to close, “delete” or deactivate my account
If you would like to closeor deactivateyour account, please contact customer support and one of our representatives will assist you.Before making this request, please note that requesting to close an account to simply open a new one is notpermitted.
How to send my ID
To send your ID documents:Loginto your MyBookieaccount.Tap/Click on your MyAccountmenu.Navigate to the "Messages" section.Tap/Click on the "ComposeMessage" button or the icon shaped like an envelope in your mobile device.A "Composemessagewindow" will be...
Unauthorized use of account
If your accountnumberand/or passwordare lostor compromised, contactMyBookie Sportsbook, Casino and Racebook immediately.Once notified, MyBookie Sportsbook, Casino, and Racebook will freeze your account to block the attacker from misusing your account.Ev...
MyBookie Account features
By loggingin to your MyBookieaccount, you gain differentiated access to enhanced features. On top of being able to bet on your favorite teams or play casino games, you have access to improved tools and services:Access MyBookie Sportsbook, Casino,and Rac...
How can I add a card?
You can add a new debitor creditor pre-paid card by following the same steps you did when you made your first deposit:Loginto your account, and click on the ‘Deposit Now’ button on the top right of our web page. Or visit the Cashier.Select the “Card” op...
How to retrieve a MyBookie account number
If you’ve forgotten your account number, follow these simple steps.Loginto your MyBookie account using the email associated with your account.Once you’ve logged in, click the ‘MyAccount’ icon to view your accountnumber.If you require assistance, please ...
Transaction Security
We use industry leading security measures to guarantee the safety of your deposits.Alltransactionsare protected using high-technology 256-bitencryptionand secure socket layers certificates (SSL).MyBookie sends a confirmation email after every successful...
How to change email address
How to change your email addressTo change your email address:Loginto your existing account.Go to “Myaccount”.Enter your new email address.Enter your 4-digit PIN and click "Enter"Tap/click on “SaveChanges” to save your new emailA confirmation message wil...
What are the benefits of verifying my account?
When you verify your account, you receive the following great benefits:Increaseddepositlimits– Once you are verified, you can increase the number of deposits to your account.Easierpayouts– As part of our licensing and know-your-customer (KYC) policies, ...
All about MyBookie SMS messages feature
We offer SMSvalidation. We will use your registered phone number on file. Please make sure your phone is valid, otherwise, your validation will not occur.For the safetyof your MyBookie account, changing your email address or phone number is made by a Cu...
Changing the odds format on your MyBookie account
MyBookieoffers3 types of oddsformats:American(+120)Fractional(6/5)Decimal(2.20)You can easily select between these formats by:Loginto your accountGo to the drop-down menu at the top right of your MyBookie Sportsbookpage.Select the preferred default odds...
How to send my Bank Statement
To send your bank statement:Loginto your MyBookieaccount.Tap/Click on your My Account menu.Navigate to the "Messages" section.Tap/Click on the "ComposeMessage" button or the icon shaped like an envelope on your mobile device.A ‘Compose message window’ w...
How to Change a Password in “My Account”
After you log into your account, look for the “MyAccount” icon on the upper menu of the screen.Select the “MyAccount” option.Change your password by entering your oldpasswordonce and the new password twice for confirmation.Click on "SaveChanges".Your pa...
How to request your financial history
We can provide you with a complete list of financial transactions for thelast 30 days almost immediately.Your securityand the protectionof your financial details is crucial to us. As such, our support specialists can only access and send to you the last...
Changing time zones
You can select time zones from the top right of your MyBookiewebpage and clicking on the Settings tab.You may select between:Eastern Time (EST) **This is the default time zoneCentral Time (CT)Mountain Time (MT)Pacific Time (PT)Changing the odds format o...