The primary reason for a bonus not being applied to a player's account is often failing to meet the minimum deposit requirement. For instance, our Welcome bonuses require a minimum deposit of $45 for activation, while Reload bonuses require a deposit of $100. Customers can review the Terms and Conditions linked to a specific promotional code for clarity. If you've met the terms of the offer and still haven't received your bonus, please reach out to Customer Support, and one of our representatives will gladly assist you.