Casino Claims
For Casino claims or game freeze, freezing window, or other casino malfunctions, please provide customer service the following information:
- Date and Time or Approximate time
- Amount of Money on Table
- Game ID or Game Name and Hand ID
- Error Message (if Applicable)
- Device used: Mobile or PC
- Operating System: Windows, Mac, iOS or Android
- All wagering claims must be placed no later than one week from the day the disputed bet was placed.
- Claims made after this period will not be honored.